Refund policy

 

At Velets, we value your satisfaction and want to ensure that your shopping experience with us is as smooth as possible. If, for any reason, you find yourself needing to return an item, please take a moment to review our return and refund policy.

Contact Us for Assistance

If you have any questions or concerns about your return, feel free to reach out to us at sales@velets.com. Our dedicated customer service team is here to assist you and address any issues you may encounter.

Return Address

All returns should be sent to the following address:

901 North Batavia Ave
Batavia, Illinois 60510
USA

30-Day Return Policy

We understand that circumstances may change, and sometimes, items may not meet your expectations. That's why we offer a 30-day return policy. You have 30 days from the date of receiving your item to request a return. Please ensure that the item is unused, in its original packaging, and in the same condition as when you received it. Shipping cost is not refundable.

Return Shipping Responsibility

Kindly note that the buyer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe and timely return of your item.

Restocking Fees

A 20% restocking fee will be applied to all returned items, excluding bed frames. Bed frames are subject to a 50% restocking fee due to the size, handling, and processing requirements associated with these items. These fees help cover the costs of processing and restocking returned products. We appreciate your understanding and strive to keep our return process as fair and transparent as possible.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original payment method within a specified timeframe.

Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately at sales@velets.com. We will work swiftly to resolve the issue and ensure your satisfaction.

Final Sale Items

Please note that certain items may be marked as final sale, and returns or refunds will not be accepted for these items. This information will be clearly indicated at the time of purchase.

At Velets, we appreciate your business and are committed to providing you with quality products and excellent customer service. Thank you for choosing us, and we look forward to serving you again in the future.